SALES POLICY

1.Payment Policy

• Payment Methods:

• Accepts payments via bank transfer, e-wallets, and international credit/debit cards (Visa, Mastercard).

• For international orders, PayPal is accepted to ensure secure transactions.

• Advance Payment:

• Orders will only be processed after full payment is received.

2. Shipping Policy

• Shipping Method:

• After customers place an order, we will choose the most suitable shipping provider based on the delivery address and product weight.

• Partners include reputable carriers such as DHL, FedEx, UPS, or local delivery companies.

• Delivery Time:

• Domestic: 3-5 business days.

• International: 7-15 business days depending on the destination.

• Shipping Costs:

• Shipping fees will be calculated and included in the invoice before customers make the payment.

• For international orders, fees are based on product weight and destination.

• Order Tracking:

• A tracking number will be provided after the product is shipped so customers can monitor the delivery status.

3. Return Policy

• Return Conditions:

• Products are eligible for return if they have manufacturing defects or are damaged during transportation.

• Customers must report issues within 7 days of receiving the product.

• Return Process:

• Send an email with detailed pictures of the defective or damaged product.

• After confirmation, we will assist with replacing the product or issuing a refund.

• Fees:

• Free returns for manufacturing or shipping-related issues.

• Customers bear return shipping fees if the issue is not caused by the supplier.

4. Warranty Policy

• Warranty Period: 6 months from the date of purchase.

• Warranty Coverage:

• Applies to technical and design defects.

• Does not cover damage caused by improper use or accidents.

• Warranty Process:

• Contact our hotline or email and provide proof of purchase along with product details.

• Warranty claims will be processed within 10-15 business days.

5. Customer Support

• Hotline: +[Phone Number]

• Support Email: support@daskooltoy.com

• Support Hours: 9:00 AM - 6:00 PM, Monday to Saturday.

6. Multi-Language Policy

• The website supports multiple languages, including:

• English (EN), Vietnamese (VI), French (FR), Spanish (ES), Russian (RU), Arabic (AR), Japanese (JA), Chinese (CN), Thai (TH), and Korean (KO).

• Customers can easily switch to their preferred language on the website for convenient browsing and purchasing.

7. International Customer Benefits

• The company ensures products are carefully packaged to prevent damage during shipping.

• Multilingual customer support is available, and tracking numbers are provided for all shipments.