Sales Policy

1. Payment Policy

We accept various secure payment methods to ensure a seamless shopping experience.

  • Payment Methods: Bank transfer, e-wallets, Visa, Mastercard, and PayPal (for international customers).
  • Advance Payment: All orders must be fully paid before processing.

2. Shipping Policy

We aim to deliver your products safely and promptly using trusted carriers.

  • Shipping Method: Carrier selected based on destination and product weight (e.g., DHL, FedEx, UPS, or local services).
  • Delivery Time: Domestic: 3–5 business days. International: 7–15 business days depending on destination.
  • Shipping Costs: Calculated at checkout based on location and weight.
  • Order Tracking: A tracking number will be sent once your order is shipped.

3. Return Policy

We stand behind the quality of our products. If there’s a defect or shipping damage, we’re here to help.

Eligibility for Returns

  • Defective or damaged products (manufacturing or transit).
  • Issues must be reported within 7 days of receipt.

Return Process

  1. Email us at support@daskooltoy.com with clear photos and order details.
  2. Our team will assess the issue within 2–5 business days.
  3. We’ll provide instructions for return or refund.

Return Fees

  • Returns due to product faults are free.
  • Returns for non-fault reasons require customers to cover shipping costs.

4. Warranty Policy

  • Warranty Period: 6 months from the purchase date.
  • Coverage: Applies to technical/design defects; excludes user-caused damage.
  • Process: Contact us with proof of purchase. Claims are processed within 10–15 business days.

5. Customer Support

  • Email: support@daskooltoy.com
  • Support Hours: 9:00 AM – 6:00 PM, Monday to Saturday

6. Multi-Language Policy

To serve a diverse community, our website supports multiple languages:

  • Languages Supported: English (EN), Vietnamese (VI), Chinese (CN), Thai (TH)
  • Customers can switch languages from the website header.

7. International Customer Benefits

  • Products are securely packaged to prevent damage during international shipping.
  • Multilingual customer support and tracking numbers are provided for every shipment.